RETURN POLICY
1. Product(s) is only eligible for return when it meet the following conditions:
- The product(s) is in new and original condition with original product packaging, price tags, labels.
- The return is requested within 14 days after product(s) being received by customer.
- The product(s) is not stained, washed, damaged or altered.
- The product(s) is not promotional product(s), accessories, jewellery, innerwear or free gift.
2. Product(s) can be returned for exchange:
- If wrong product(s) is being received, correct product(s) will be provided for exchange as per order.
- If wrong size of the product(s) is being received, correct size of the product(s) will be provided for exchange as per order.
- If defective product(s) is being received, another product(s) of the same design and size will be provided for exchange as per order.
- Due to unsatisfactory reason such as change of mind, quality not up to expectation, item does not fit, another product(s) can be chosen for exchange. Customer will borne the shipping charges.
- Strictly NO cash refund.
3. If the exchange product(s) is out of stock:
- Other product(s) with same paid price for the product(s) bought can be chosen for exchange or;
- Exact store credit will be refunded based on paid price for the product(s) within a week. The store credit will be valid for 100 days before expires once being received.
4. Returns can only made on time per order number. Any order made with return credit cannot be returned the consequent time.
RETURN & SHIPPING CHARGES
- To enhance customer’s experience, NEUCVR will borne the shipping charges for returned product(s) and exchange product(s) if reason of return falls under section 2(i) to 2(iii) NEUCVR RETURN POLICY.
- Customer will borne shipping charges for returned product(s) and exchange product(s) if reason of return falls under section 2(iv) NEUCVR RETURN POLICY or any other reasons.
ACCEPTABLE QUALITY / MINOR DEFECT CLASSIFICATION
- Kindly allow 20% of colours variation in real product as compared to monitor displace. Product colour may slightly vary due to photographic lighting sources or monitor settings.
- Tolerance size measurement might be within 2-4cm differences in the measurement given due to the variety types of stretchable material quality.
- For printed product, the prints may vary in terms of symmetry/alignment/slight colour patches for each piece. Each printed design might be unique, and different with others piece although is the same design. The colour of printing outcome might be slight different, return due to this reason is not considered a defect.
RIGHTS RESERVED
NEUCVR SDN BHD reserves the right to reject requests for returns where:
- Such requests are deemed habitual in our sole and absolute discretion;
- There is suspicion of purchase for the purposes of resale.
NEUCVR SDN BHD reserves the right for final decision.
NEUCVR SDN BHD reserves the right to amend this policy at any time without prior notice.
If there’s any question, please do not hesitate to contact us by e-mail at info@neucvr.com or Whatsapp 01153739202.